QUALITY, RISK & COMPLIANCE

Regulatory compliance is becoming increasingly complex and our Quality, Risk and Compliance team has the expertise to guide you through these challenges. We can assist your organisation to enhance your business systems to improve outcomes for your clients and staff in the areas of disability, child and family services, aged care, risk management and work, health and safety.

Our highly qualified internal audit team has specialist experience (see Statement of Services) and can assist you with the preparation of self-assessment, conducting gap analysis and preparing for your external audits, such as TPV (NSW), OCG (NSW), HSQF (QLD), DHHS (VIC & TAS), Quality Safeguarding (NT), DSC (WA), Attendant Care and ISO 9001,

In addition, we can assist you with developing an internal audit schedule, tools and templates as well as conducting periodic audits of areas within our expertise.

The team has extensive experience in the review and implementation of quality frameworks and linking these to your business objectives, which encompasses areas such as complaints and feedback and incident and accident reporting.

We consider this service particularly complementary to Vulnerable Persons and Workplace Investigations.

Our Services

Systems Development

Our team has operational experience in reviewing, developing and implementing systems in areas such as quality, WHS, complaints and feedback, incident reporting, regulatory compliance development of documents associated with these. They will work with you to review your current system and make improvements to enable these to work for the business.

Gap Analysis

Our services are individualised to best support your organisations needs, this can be achieved through a gap analysis project, conducted by us on your behalf or an individual piece of work to meet current or changing legislative requirements.

Auditing

Our team can assist by conducting internal audits which consists of audit preparation, audit performance, audit reporting and follow up/ closure. The team can also review your current schedule or assist you in developing an organisation wide schedule.

Policy Development

Our aim is to produce for our clients a quality, tailored product that will withstand external stakeholder scrutiny and provide protection for your organisation, we do this by consulting with you during the policy development phase and ensure any new policies and procedures we develop on your behalf are referenced in your organisations current policies and procedures.

How QRC can help your organisation

Our QRC team has over 24 years’ combined experience working in the not-for-profit sectors of disability, child protection and aged care. It is exceptionally important to us that vulnerable people are given a voice and enabled to be as independent as possible whilst maintaining safeguards for themselves and the organisation.

To us, it is imperative that the we understand your business and tailor our service to meet your requirements to ensure that your quality framework is integrated and effective in building your business for the future.

Our approach is consultative and collaborative, and we genuinely enjoy listening to frontline workers and management to discover how processes can be improved to achieve better outcomes. Offering this service in this way is important to us, as we believe it allows organisations to streamline all processes to enable staff to spend more time on providing the quality service that their clients deserve.

Need More Information?

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